Frequently Asked Questions

Telemediker is a licensed telemedicine platform that connects patients with qualified doctors through secure video consultations. You can receive medical advice, prescriptions, and sick notes from the comfort of your home.

Anyone 18 years or older residing in our service areas (Germany, Austria, Bulgaria) can use Telemediker. You need a valid ID for verification and a device with camera and internet access.

Telemediker currently operates in Germany, Austria, and Bulgaria. We are continuously expanding to serve more patients across Europe.

Our doctors speak German, English, Bulgarian, Turkish, and Serbo-Croatian. You can select your preferred language when booking an appointment.

A standard video consultation lasts up to 20 minutes. This is usually sufficient to discuss your symptoms, receive a diagnosis, and get any necessary prescriptions or sick notes.

We can treat common illnesses like cold, flu, allergies, skin conditions, digestive issues, UTIs, and more. For emergencies or conditions requiring physical examination, please visit a local healthcare facility.

Ensure you have a stable internet connection, working camera and microphone, and a quiet private space. Have your health insurance card and any relevant medical documents ready.

If you miss your appointment without canceling at least 2 hours in advance, the consultation fee may not be refundable. Contact our support team for assistance with rescheduling.

After your consultation, e-prescriptions are sent directly to your account and can be redeemed at any pharmacy. Simply show your ID at the pharmacy to collect your medication.

If medically justified, the doctor can issue a sick note (Arbeitsunfähigkeitsbescheinigung) for 1-7 days. The digital sick note is sent to your employer and health insurance automatically.

Yes, all our documents are legally valid. Our doctors are fully licensed, and our e-prescriptions and sick notes meet all legal requirements in Germany and Austria.

All your documents are stored securely in your patient account. You can view, download, and share them anytime from your dashboard.

Consultation fees vary depending on the service. Prices are transparently displayed before booking. The fee typically includes the video consultation, prescription, and/or sick note if needed.

We accept credit cards (Visa, Mastercard), debit cards, PayPal, and bank transfers. Payment is processed securely before your consultation.

We work with private health insurance providers. After your consultation, you receive a detailed invoice that you can submit to your insurance for reimbursement. Direct billing with more insurers is coming soon.

If you cancel your appointment at least 2 hours before the scheduled time, you will receive a full refund. For technical issues preventing your consultation, please contact our support team.

You need a smartphone, tablet, or computer with a camera and microphone, a stable internet connection (minimum 2 Mbps), and a modern web browser (Chrome, Safari, Firefox, or Edge).

We support the latest versions of Chrome, Safari, Firefox, and Microsoft Edge. For the best experience, we recommend using Chrome or Safari.

If you experience technical difficulties, try refreshing the page or switching to a different network. If problems persist, contact our support and we will help reschedule your consultation at no extra cost.

We are fully GDPR compliant. All data is encrypted end-to-end, stored in secure European data centers, and accessed only by authorized personnel. Your privacy is our top priority.

Only you and the treating doctor can access your medical information during and after the consultation. We never share your data with third parties without your explicit consent.

Yes, you have the right to request deletion of your personal data at any time. Note that some medical records must be retained for legal periods as required by healthcare regulations.